Project GoalsEmpathizingIdeatingDefiningPrototypingTestingReflection

OurSleep by ResMed

SPRING 2022 (2 months)

My Role

Team

Context

Responsible for secondary research, stakeholder map, interviews, persona, user flow, feature prioritization, user journey map, and paper and clickable prototypes.

(1) Product Designer (me)
(1) Project Manager
(2) UI Designers

Academic Project. Interaction Design Studio 2 at CMU.

OurSleep by ResMed

SPRING 2022 (2 months)

My Role

Responsible for secondary research, stakeholder map, interviews, persona, user flow, feature prioritization, user journey map, and paper and clickable prototypes.

Team

(1) Product Designer (me)
(1) Project Manager
(2) UX Designers

Context

Academic Project. Interaction Design Studio 2 at CMU.

Project Goals

1. Bring about a service orientation to augment ResMed’s product-centric offerings.

2. Deepen its relationship with current customers and capture new audiences.

3. Design a mobile application that can collect valuable data as the organization moves forward.

Developing an app to provide data-informed solutions for improving the sleep quality of sleep apnea patients and their loved ones.

Empathizing

73% of Snorers Have Sleep Apnea

Research shows that snoring is the third biggest cause for divorce in the United States1 and it is estimated that about 73% of snorers have sleep apnea2, a sleeping disorder in which breathing repeatedly stops and starts.

The risk factors for sleep apnea include age and obesity, and it is more commonly suffered by men than women. Standard treatments often involve lifestyle changes and the use of a breathing assistance device at night, known as CPAP (Continuous Positive Airway Pressure).

(1)https://mutesnoring.com/the-effect-of-snoring-on-relationships/
(2)https://www.whywesnore.com/blog/what-percentage-of-snorers-have-sleep-apnea/

ResMed Is a Medical Device Manufacturer

ResMed is a medical device manufacturer that supplies hospitals and clinics with knowledge and equipment to cure sleep apnea. The company seeks to develop a relationship with patients by monitoring their progress in treating sleep apnea via the myAir mobile application.

Screenshot From ResMed’s Website <https://www.resmed.com/en-us/sleep-apnea/>

Ideating

Sleeping Is a Collective Activity

From our research, we know that there is a powerful social and emotional element influencing patients' goal to better their lives by treating sleep apnea.

More often than not, sleeping is a collective activity, and currently ResMed is not directly addressing the needs and pain points of patients’ sleeping partners. We believe that because sleep qualities are interconnected, providing assistance to partners as well as patients might naturally lead to better rest.

How Might We Enhance Collective Sleep by Bringing Partners and Patients Closer Together?

"How Might We" Diagram

Value Can Be Co-Created

Although the flow of monetary value and improved health may be more common, bringing about a service orientation means that value can be co-created through interactions between stakeholders. Thereafter, value emerges from data, knowledge, and empathy.

Value Flow Diagram

Defining

Data Can Inform Personalized Strategies

Based on our investigation, we defined the problem as: “when I go to bed, I cannot get restful sleep because my partner suffers from sleep apnea. Help me discover solutions to improve our collective sleep quality.”

We believe that by building an app that tracks partners’ sleep and correlates it with respective patients’ data, we will be able to deliver personalized strategies that can improve collective sleep quality. We will know this to be true when ResMed sales increase and, hopefully, relationships are strengthened despite the challenges sleep apnea might pose.

Argh, Another Painful Night...

After defining the problem, the next step was to summarize the goals and needs of a typical ideal user into a hypothetical partner profile.

UX Persona

Prototyping

Our App Synchronizes Patients With Partners

Our app prompts partners to log in before going to bed, set an alarm, and track their activity. Once they are awake, the system synchronizes the patient's information with the input from partners and generates a summary. Over time, the use of aggregate data informs users with plans of action to restore sleep.

User Flow Diagram

Partners Can Now Take Action to Initiate Change

Using the following diagram, we illustrated the stages partners go through when interacting with OurSleep.

Customer Journey Map

Testing

A Dashboard To Increase User’s Cognition

After determining the scope of the project, we came up with the concept of a home dashboard that increases users' cognition, presenting sleeping data in a digestible way and facilitating navigation across: journals, statistics, strategies, and profile.

The strategies page is where users can get access to customized solutions like maintaining (or replacing) their CPAP machine, modifying their caffeine consumption habits, adjusting their bedtime routine, or refining their sleeping environment.

Sleep Tracker

Home Dashboard

Strategies Page

Low-Fidelity Prototype

Reflection

As Products Connect With Each Other Context Becomes Key

As products start to connect with each other, transforming into services by collecting information and making data based predictions – context becomes key. Thanks to the analysis of the physical and social setting of sleep apnea, we identified an unserved stakeholder and a series of unmet needs.

Additionally, by looking at smartphone capabilities and the many ways in which native mobile applications sense and display information and feedback. We were able to rethink how patients and partners could improve their sleep quality, and bring positive change into their lives.

Future phases of the project should build a platform to solicit feedback from users and let them share strategies that they found to be particularly successful.

Want To Learn More?

If you are interested to learn more about this project, you can try out the latest version of its prototypes by clicking here.

High-Fidelity Prototype

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